Frequently Asked Questions
Q: I am having trouble with my Ebook – can you help?
A: We have a specific area for all Ebook queries – please see here for more information on Ebook FAQs.
Q: How much is Shipping?
A: Shipping is free in Australia when your order totals $50 or more. Otherwise shipping is as follows:
· Australia: $7.60 flat fee per order (shipping is free for orders totalling $50 or more)
· New Zealand: $15 flat fee
· UK/Western Europe: $35 flat fee
· US/Canada: $35 flat fee
· Rest of world: $40 flat fee
GST is exempted from books shipping outside of Australia upon checkout.
Q: How long does shipping take?
A: Check individual book pages for estimated shipping times in Australia. Orders delivered within Australia are shipped with either Australia Post or TNT couriers.
International delivery times will depend on the country. Please contact us at firstname.lastname@example.org if you need more delivery estimates to an international address.
A: We take the security of your data seriously. Please see here to view our full Privacy and Security Policy.
Q: Can I get a bulk discount?
A: We offer generous discounts for businesses, organisations and book clubs wishing to buy books in bulk. Please contact us at email@example.com or call (+61) 03 9035 3333 between Monday to Friday, 9am to 5pm (AEST/AEDT) for more information.
Q: I need to return my order. How do I do this?
A: Please refer to our details Refunds and Returns Policy here.