Tough Customer

Chasing a better deal for battlers

Allan Fels
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Tough Customer

Subjects

Memoirs

Published

2 July 2019

ISBN

9780522874426

Subjects

Memoirs

Imprint

Melbourne University Press

Tough Customer

Chasing a better deal for battlers

Allan Fels
Allan Fels has never been one to shy away from a fight, whether it is taking on the big end of town, transforming cartels and monopolies or challenging low paid workers being ripped off. During his twelve years as Australia's competition watchdog, he took on banks, airlines, supermarkets, fuel companies and big telcos to make sure Australians were getting a fair deal. Since leaving the ACCC, Fels has continued to champion the underdog. He has used his wily political skills and media savvy to get the job done. In Tough Customer Fels opens up about how his family has coped with daughter Isabella's schizophrenia, what it was like being sacked at 74, and what thirty years of dedicated public service has taught him.
Allan Fels has never been one to shy away from a fight, whether it is taking on the big end of town, transforming cartels and monopolies or challenging low paid workers being ripped off. During his twelve years as Australia's competition watchdog, he took on banks, airlines, supermarkets, fuel companies and big telcos to make sure Australians were getting a fair deal. Since leaving the ACCC, Fels has continued to champion the underdog. He has used his wily political skills and media savvy to get the job done. In Tough Customer Fels opens up about how his family has coped with daughter Isabella's schizophrenia, what it was like being sacked at 74, and what thirty years of dedicated public service has taught him.

Allan Fels

Allan Fels

Allan Fels is former chairman of the Australian Competition and Consumer Commission. Before that he was chair of the Trade Practices Commission and of the Prices Surveillance Authority. He has served in numerous other regulatory positions, including as Prices Commissioner, Victoria and member of the Prices Justification Tribunal. Currently he is Electricity Price Commissioner and Emergency Services Levy Insurance Monitor, both for the Government of New South Wales. He was awarded the Order of Australia…

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